Privacy Policy

This Privacy Policy explains how Ruviaclothing (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit and use https://ruviaclothing.com

1. Information We Collect

1.1 Information You Provide

When you use our Site, we may collect the following information that you voluntarily provide:

  • Account information: name, email address, password (if you create an account).

  • Billing and shipping information: name, address, phone number, city, state, PIN code, country.

  • Payment information: card details or other payment data processed securely via our payment gateway (e.g., WooPayments / Razorpay / others). We do not store full card numbers on our server.

  • Order information: products purchased, order value, order history, coupons used.

  • Communications: messages you send us via contact forms, email, WhatsApp, chat buttons, or social media.

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically:

  • Device and usage data: IP address, browser type, operating system, device type, pages visited, time and date of visit, referring URL.

  • Cookies and similar technologies: We use cookies to remember your cart, login status, preferences, and for analytics/advertising (see Section 4).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payment, shipping, and delivery.

  • Communicate with you about your orders, account, and customer support.

  • Send transactional emails (order confirmations, shipping updates, invoices).

  • Send marketing or promotional emails only if you have opted in (you can unsubscribe anytime).

  • Improve our Site, products, and services (analytics, testing, research).

  • Detect, prevent, and address fraud, security issues, or technical problems.

  • Comply with applicable laws and regulations.

3. Legal Basis for Processing (for EEA/UK users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your data includes:

  • Performance of a contract (e.g., to deliver your order).

  • Your consent (e.g., for marketing emails).

  • Legitimate interests (e.g., site security, analytics, improving services).

  • Compliance with legal obligations.

You have rights to access, correct, delete, or restrict your data, and to object to certain processing. Contact us at [your email] to exercise these rights.

4. Cookies and Tracking Technologies

We and our third‑party partners use cookies and similar technologies to:

  • Keep you logged in and remember your shopping cart.

  • Understand how you use our Site (analytics).

  • Show relevant ads and measure ad performance (if applicable).

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site (e.g., cart, login).

Typical cookies we use:

  • Essential cookies: required for the Site to function (cart, checkout, security).

  • Functional cookies: remember your preferences.

  • Analytics cookies: help us understand traffic and usage (e.g., Google Analytics, if used).

  • Advertising cookies: used by ad networks to show relevant ads (if we run ads).

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information only in the following situations:

  • Service providers: with companies that help us operate our business, such as payment gateways, shipping partners, hosting providers, email services, and analytics tools. These providers are obligated to protect your data and use it only for the services they provide to us.

  • Legal requirements: if required by law, regulation, legal process, or governmental request.

  • Business transfers: in connection with a merger, sale of assets, or transfer of business, where user information may be transferred as a business asset.

  • With your consent: when you explicitly agree to share your data (e.g., for a specific promotion or partnership).

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy.

  • Comply with legal obligations (e.g., tax, accounting, consumer law).

  • Resolve disputes and enforce our agreements.

For example, order and billing information may be retained for several years as required by tax and commercial laws in India.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These include:

  • Secure hosting environment.

  • SSL/TLS encryption for data transmitted between your browser and our Site (look for “https” in the URL).

  • Restricted access to personal data within our team.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Third‑Party Links and Services

Our Site may contain links to third‑party websites (e.g., social media, payment pages, shipping trackers) and use third‑party services (e.g., payment gateways, analytics, chat widgets). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

10. International Data Transfers

If you are visiting from outside India, your information may be transferred to, stored, and processed in India and other countries where our service providers operate. By using our Site, you consent to such transfers in accordance with this Privacy Policy.

11. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (subject to legal obligations).

  • Object to or restrict certain processing.

  • Withdraw consent (where processing is based on consent).

  • Opt out of marketing emails at any time (via unsubscribe link or by contacting us).

To exercise these rights, contact us at:
Email: [your support email]
Address: [your business address, city, state, India]

We may need to verify your identity before fulfilling your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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