Terms & Conditions for Ruvia Clothing
1. Acceptance of terms
By accessing or using
https://ruviaclothing.com/
(the “Site”), placing an order, or creating an account with Ruvia Clothing (“we”, “us”, “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site or place orders.
These Terms apply to all visitors, users, and customers. We may update these Terms at any time; the latest version will be posted on the Site with an updated “Last updated” date. Your continued use after changes means you accept the updated Terms.
2. About us
Ruvia Clothing is engaged in manufacturing, exporting, and supplying clothing and related products.
Contact details:
Email: info@ruviaclothing.com
Phone: +91-80766 42177
Address: Plot No. 11–12, Jeevan Nagar, Indira Complex, Wazirpur Road, Agrasen Eye Hospital, Neharpar, [City, State, PIN], India
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or place orders. By using the Site, you represent that you meet this requirement. If you are under 18, you may use the Site only with involvement of a parent or guardian.
4. Accounts and registration
To access certain features (e.g., placing orders, saving addresses), you may need to create an account. You agree to:
Provide accurate, current, and complete information during registration.
Keep your login credentials confidential.
Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms or pose security or fraud risks.
5. Products, pricing, and availability
Product images and descriptions are for illustration. Colors, textures, and finishes may vary slightly due to lighting, screens, and manufacturing tolerances.
Prices are displayed in [INR/USD] and may change without notice. Taxes, shipping, and duties (if any) will be shown at checkout or as applicable.
We strive for accuracy but do not guarantee that product descriptions or other content are error-free. If a product is not as described, your remedy is limited to return/exchange as per our Return & Refund Policy.
All orders are subject to acceptance and availability. We may cancel or limit quantities of any order, including after confirmation, for reasons such as stock errors, pricing mistakes, or suspected fraud.
6. Orders and payment
Placing an order constitutes an offer to buy. Acceptance occurs when we confirm the order (typically by email) or dispatch the product.
We accept payments via [list methods: credit/debit cards, UPI, net banking, wallets, etc.] through secure third-party payment gateways. You authorize us to charge the total amount to your chosen payment method.
If payment fails, is declined, or appears suspicious, we may cancel or hold the order until payment is verified.
7. Shipping, delivery, and risk
Shipping costs and estimated delivery times are shown at checkout or on relevant pages. These are estimates, not guarantees.
We ship to [list regions/countries]. Additional customs duties, taxes, or fees may apply for international orders and are the customer’s responsibility.
Risk of loss or damage passes to you upon delivery to the courier/recipient (as per our shipping terms). Title passes upon full payment.
8. Returns, exchanges, and refunds
Our Return, Exchange, and Refund Policy forms part of these Terms. Key points:
Eligible items may be returned within 2 days of delivery in original, unused condition with tags and packaging intact.
Refunds are processed to the original payment method within 3 to 5 business days after we receive and inspect the return.
Certain items (e.g., customized/bespoke, intimate wear, final sale) may be non-returnable unless defective.
For defective or wrong items, we will replace/refund as per policy.
Please review the full policy at [URL to your Return/Refund Policy] before purchasing.
9. User conduct and acceptable use
You agree not to:
Use the Site for any unlawful purpose or in violation of any laws.
Attempt to gain unauthorized access to the Site, servers, or connected systems.
Use bots, scrapers, or automated tools to access the Site without permission.
Post or transmit harmful code, viruses, or anything that may damage the Site.
Misuse customer support, returns, or chargeback processes.
Impersonate any person or entity or misrepresent your affiliation.
We may remove or refuse content, restrict access, or terminate accounts for violations.
10. Intellectual property
All content on the Site (text, graphics, logos, images, product photos, designs, code, trademarks) is owned by or licensed to Ruvia Clothing and is protected by applicable intellectual property laws.
You may view and use the Site for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, create derivatives of, or commercially exploit any content without our prior written permission.
11. Reviews and user content
If you submit reviews, photos, or other content:
You represent that you own or have the necessary rights to such content and that it does not violate these Terms or any law.
You grant us a non-exclusive, royalty-free, worldwide license to use, display, and adapt such content in connection with the Site and marketing (with attribution where feasible).
We may remove or edit any user content at our discretion, without notice.
12. Third-party links and services
The Site may contain links to third-party websites or integrate third-party services (e.g., payment gateways, logistics trackers). We do not control and are not responsible for their content, privacy practices, or terms. Access and use are at your own risk.
13. Disclaimer of warranties
The Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
The Site will be uninterrupted, secure, or error-free.
Defects will be corrected.
The Site or servers are free of viruses or harmful components.
Nothing in these Terms excludes statutory warranties that cannot be excluded under applicable law.
14. Limitation of liability
To the maximum extent permitted by law, Ruvia Clothing and its founders, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from or related to your use of the Site or products, even if advised of the possibility.
Our total liability for any claim arising out of or relating to these Terms or the Site shall not exceed the amount you paid to us for the specific order giving rise to the claim.
Nothing in these Terms limits liability for fraud, death or personal injury caused by our negligence, or other liabilities that cannot be limited under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Ruvia Clothing and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:
Your use of the Site.
Your violation of these Terms.
Your infringement of any third-party rights.
Your misuse of the Site or violation of any laws.
16. Personal data and privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, store, and share your personal data, and your rights under India’s DPDP Act, 2023.
By using the Site, you consent to the data practices described in the Privacy Policy. Key points include:
We collect data such as name, contact details, addresses, payment identifiers, order history, and device/usage data.
We use data to fulfill orders, provide support, prevent fraud, and (with consent) send marketing communications.
We retain data only as long as necessary or as required by law (for example, up to 3 years post-purchase for customer contact/address data, unless a longer period is legally required).
You have rights to access, correct, and request deletion of your data, and to withdraw consent where processing is based on consent.
Please read the full Privacy Policy at [URL to your Privacy Policy].
17. Cookies and tracking
The Site uses cookies and similar technologies for essential functions, analytics, and (where you consent) marketing. You can manage cookie preferences via your browser or our cookie notice. Disabling some cookies may affect Site functionality.
18. Modifications to the Site and Terms
We may modify, suspend, or discontinue any part of the Site at any time, including availability of products or features. We may also update these Terms to reflect changes in our business, legal requirements, or the Site.
We will post updated Terms on the Site with a new “Last updated” date. For material changes, we may provide additional notice (e.g., via email or a Site banner). Your continued use after changes means you accept the updated Terms.
19. Termination
We may suspend or terminate your access to the Site and cancel orders at our discretion, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is illegal.
Upon termination:
Your right to use the Site immediately ceases.
Outstanding orders may be canceled; refunds will follow our Return & Refund Policy.
Provisions that by their nature should survive (e.g., IP, disclaimers, limitation of liability, governing law) will survive.
20. Governing law and jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts at [City, State], India, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
If you are a consumer, certain local consumer protection laws may apply and cannot be excluded.
21. Severability and waiver
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the extent possible or severed, and the remaining provisions will remain in full force.
Our failure to enforce any right or provision does not constitute a waiver of those rights or provisions.
22. Entire agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on the Site, constitute the entire agreement between you and Ruvia Clothing regarding the Site and your use of it.
23. Contact
For questions about these Terms, please contact us:
Email: info@ruviaclothing.com
Phone: +91-80766 42177
Address: Plot No. 11–12, Jeevan Nagar, Indira Complex, Wazirpur Road, Agrasen Eye Hospital, Neharpar, [City, State, PIN], India
